Around thirty five participants from the Ministry of Industry and Primary Resources (MIPR) recently completed their Customer Service training programme which was held at MIPR training centre. The course was facilitated by management consultant Awg Farris Hj Abdul Rahman.

The importance of customer service in every organisation, communication skills, the needs & wants of customers, effective listening, image building, personal grooming, and telephone skills were the core topics covered in the training.

At the end of the course, all participants received their certificate of attendance.