Consultant Selection

General Guidelines when choosing Management Consultants / Facilitators

Below are some general guidelines when searching for any training & consultancy programmes, or before attending any seminars/ workshops. Please take note that these info's are based solely on fmB's own guidelines, both when selecting Consultants, as well as when preparing for any of our own training programmes:



Suggestions / Explanations

1 Basic skills trainings such as Basic Customer Service Course, Introduction to Marketing, How to Sell Your Products, etc
For these basic trainings, the Consultant concerned need not have to hold very high academic qualifications although it will be good if he/she has. Professional certificates in the area of consultancy backed by at least 10 years of working experiences in that area would be sufficient.
2 Supervisory and Management Trainings
For higher level trainings, the Consultant concerned should hold a minimum Degree qualification in the area of consultancy (MBA and PhD / Doctorate in any Management subject is an added advantage but not a must), backed by extensive working experiences (10 years and above) in that area. For Management Consultants holding non-management qualifications (e.g.: Degree in Construction, MBA in Engineering, PhD in Alternative Medicine, etc.), only their experiences should be taken into account for consideration to facilitate the course and not their qualifications as it's irrelevant to Management trainings. 
3 Neuro Linguistic Programming (NLP) Trainings
For all trainings using NLP technique, the Consultant concerned must be a NLP certified Trainer/ Consultant. Even if the Consultant has attended several NLP technique trainings, it does not make him/her qualified to teach or facilitate any training programme using the NLP technique. Higher academic qualifications is also a must for NLP Facilitators (at least Degree and above) with facilitating experiences of at least 12 years and above.
4 Indoor Team-Building Course
(same as No. 2)
5 Outdoor Team-Building (physical)
Outdoor Team-Building programmes usually consists of just physical trainings & activities. If this is the case, then the Facilitators or Trainers will need to be qualified in physical/outdoor trainings with all the safety knowledge as these trainings will be done outdoors (jungles, rivers, hills, etc). Depending on the level of the participants, very high academic qualification is not a must.
6 Outdoor Team-Building (physical with in-door Management activities)
(same as No. 2 for Management activities/games, and No. 5 for outdoor physical activities/games. Different Facilitators/Trainers may be required)
7 - ISO Certification Training & Consultancy
- Other Quality Management Programmes

For all Quality related trainings and consultancies, the Consultants concerned must be registered certified auditors, with extensive knowledge and hands-on experiences within this field. Academically, these Consultants should also hold higher level qualifications (Degree and above).
8 Public Seminars / Talks
Public seminars or talks are meant for the general publics on specific or general topics, more for knowledge enhancement rather than for the holistic development of each individuals. Participants from all level of industries and backgrounds can attend these trainings as only general issues are covered during public seminars and talks.
9 Customised Training & Consultancy
Customised trainings are 'tailored-made' trainings for each and every organisation accordingly. Professional consultation will usually come first in order to rectify any problems, shortcomings or 'loop-holes' within the organisation that needs to be corrected or improved upon, followed by proposals on the required training programmes, in which has also been carefully designed or amended specifically for the organisation concerned. However, organisations doesn't necessarily need to have problems in order to have any trainings done. Trainings should be 'seen' by organisations as an investment and opportunity for them to enhance their current skills and Management techniques, and also to adopt new ones in order for them to strive better and be ahead of others.

*Important notes to consider:  
1) Local support and services must be provided and available when selecting any training & development programmes in order to ensure its continuous effectiveness. Usually, a 'one-off' or 'one-time' trainings will not make much difference in the long run, especially when it comes to larger scale organisations.
2) Except for general/ public seminars, the number of participants in every professional development trainings should not exceed 20-30 participants per training session  (depending on the objective and contents of the programme) as to ensure its effectiveness and 'impact' to each and every participant. This way, participants can also be monitored on individual basis for future development programmes.
3) For any skilled related trainings, it is very important that the Consultant/ Facilitator has enough experiences in the area of consultancy and training that he/ she is doing (hands-on experiences) and not just based on his/ her academic qualifications which may not be relevant to the course at all.